Frequently Asked Questions

How do you accept payment?

We accept payment through this website via credit card. All orders must be paid for before they are shipped. We use Stripe as our payment processor and are subject to their rules.

How long does it take to ship your order?

In stock orders placed before 12:00 PM Eastern Time, Monday thru Friday usually ship the same day. Your order may be delayed if you are not a verified customer of ours, or if there are payment processing problems.

Where do your products ship from?

Our products ship from our warehouse in Northern Michigan.

What shipping service do you use?

We ship via UPS Ground.

What are your business hours?

We are open from 8:00 AM to 4:00 PM Central Time, Monday thru Friday.

Who qualifies for an account?

We only sell to licensed professional tattoo artists. Currently, we only ship to customers located in the United States. We may need to verify your status as a professional tattoo artist, the easiest way to help us get the information that we need is by filling out Tattoo Artist Verification Form, after you have registered for our site and confirmed your e-mail address.

Why was my account denied?

First and most common reason, are you located in the United States? We do not currently ship to customers outside of the country.

Second, we may not have been able to verify your status as a professional tattoo artist. Please fill out the Tattoo Artist Verification Form on our site. If the form doesn’t seem to work for you, please contact us by <a href=”mailto:dave@vibranttattooink.com”>E-Mail</a>.

Third and finally, we sell to end users only. If you are or appear to be a distributor, you must go through our distributor approval process.

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